Help & FAQs

Getting started

01How do I get started?

Create an account, meet Clarita, and start your 7-day free trial. Once you're into the app, you'll be able to start your first Spanish situation from the main dashboard.

02What is the course like?

The course is a clear path through beginner Spanish. Each situation introduces one useful skill, gives you a real-life situation to practice it in, and then guides you through practice with Clarita until it sticks.

03How much time do I need each day?

As little as a few minutes. Situations are designed to be small and digestible — one short situation a day is enough to keep your momentum going.

04Where can I use Hola Clarita?

Anywhere you have a browser — it works on your phone, tablet, and computer. Your progress follows you, so you can pick up right where you left off on any device.

Practice & features

01Is Hola Clarita good for complete beginners?

Yes. The course starts with small, useful skills and guided practice. You can type first and add speaking when you are ready.

02How is this different from an AI chatbot?

The course gives you a path, while Clarita helps you practice the skill you just learned and guides you with clear next steps.

03Do I need to speak out loud?

No. You can type your answers first and add speaking whenever you feel ready.

04What practice modes are available?

You can type, listen, or talk. Every practice is designed so you can start with the mode you're comfortable with and add speaking as you build confidence.

05How does Clarita track my progress?

Clarita watches what you practice, what you find easy, and what needs another try. Your progress overview shows your confidence, active skills, and the weak spots worth revisiting.

Plans & billing

01What does the 7-day free trial include?

Full access to everything — the course, and unlimited practice with Clarita, including reading, writing, and speaking.

02What plans do you offer?

Two plans: Monthly at $12.99/month, or Yearly at $89.99/year — about $7.50 a month and a 42% savings. Both start with a 7-day free trial for new members.

03When will I be charged?

Your free trial starts when you sign up, and you won't be charged during the 7 days. It is one free week per email address. If you keep your membership, you'll be billed after the trial ends — and you can cancel anytime before that so you're never charged.

04Can I change or cancel my plan?

Yes, anytime. Manage your membership from your account — you can switch or cancel before your trial ends and before any renewal, and your plan and renewal details are always shown before checkout.

05What payment methods do you accept?

Card payments through Stripe, the same secure checkout used by millions of businesses worldwide. Transactions are encrypted end-to-end, and we never see or store your card details — only Stripe does.

Account & support

01I can't log in — what should I do?

Use the magic link we email to your address — it logs you in instantly. If it doesn't arrive, check your spam folder and request a new link from the login page.

02How do I change my email address?

Go to your account settings and update your email from there. You'll confirm the change with a link sent to the new address.

03My practice isn't saving — what now?

Practices save automatically as you go, but a flaky connection can occasionally interrupt one. Try again, and if it keeps happening, email us at support@holaclarita.com and we'll take a look.

04How do I contact support?

Email us anytime at support@holaclarita.com — we'll get back to you as soon as we can. You can also send a message through the Contact page.